MyInnerBag – Order Changes, Returns, Refunds, and Exchanges Policy
Order Changes and Cancellations: Once an order is placed, we do not accept cancellations. Please ensure your order is accurate before completing your purchase. If you need to make any changes post-order, kindly email us at info@myinnerbag.com as soon as possible.
Returns: Our return policy lasts for 10 days from the date of receipt. Unfortunately, if 10 days have passed since you received your shipment, we cannot offer you a refund. Customers are responsible for return shipping costs, and shipping fees are non-refundable. Before returning any items, please contact us at info@myinnerbag.com for instructions.
Items discounted by 40% or marked as Final Sale are not eligible for refunds. Black Friday Cyber Monday Sale items can only be refunded as store credits. To qualify for a return, the item must be unused, in the same condition as received, and in its original packaging.
To initiate a return, please email us at info@myinnerbag.com with your order number.
Refunds: Upon receiving and inspecting your return, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed according to your chosen resolution. Refunds are issued to the original payment method and may take several days to reflect. We only accept items returned within 30 days after receiving the refund approval email.
For items purchased under a BOGO (Buy One Get One) sale, refunds are calculated based on the original price of each item after applying the discount. Please refer to our examples for further clarification.
Exchanges: We do not facilitate direct exchanges. If you wish to exchange an item, please follow the returns process for a refund and then place a new order for the desired item.
Gifts: If an item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves, the refund will be credited to the original form of payment used for the purchase.